We offer a Risk-Free 30-day return policy. You can put our paddles to the test for a full month, and if it doesn't quite serve up the performance you desire, you can either exchange it for one of our other dynamic models or return it for a full refund. We even pay the return shipping!* Our commitment to your satisfaction is as fierce as your game, and we're here to assist you in making the perfect choice!
Here are the key points to note:
1. We stand by our products and are committed to ensuring the satisfaction of all our customers. Please contact our customer service department to authorize returns, exchanges, or refund requests.
2. You have 30 days from delivery date to return/exchange an item.
3. To return or exchange a paddle, the paddle should include all original packaging and accessories.
4. A receipt or evidence of purchase is required for returns or exchanges.
For Refunds:
1. Upon receiving and inspecting your returned items, you will be notified that the product has been received.
2. Once received, a refund will be issued within seven business days, usually shorter.
3. Refunds will be completed to the original form of payment, and purchases made with a gift card will receive store credit.
4.You may return a product for a full refund. We may ask you a few questions about why you were unhappy with your purchase, but this will only be in an effort to improve our products, not an attempt to prevent your return.