Privacy Policy

Overview

4Joy Paddles operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience.

4Joy Paddles is powered by Shopify, which enables us to provide our online store and related services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, request a return or exchange, sign up for marketing, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include information that is anonymous or de-identified.

Depending on how you interact with our website and services, we may collect or process the following categories of personal information:

• Contact details: name, billing address, shipping address, phone number, and email address.
• Order and transaction information: items you view, add to cart, purchase, return, exchange, cancel, or review.
• Payment information: payment method, payment confirmation, transaction details, and related payment information. Full payment card details are processed securely by our payment providers.
• Account information: username, password, preferences, saved addresses, settings, and purchase history.
• Communications: information you provide when contacting us for customer service, product questions, returns, exchanges, or support.
• Device information: browser, device type, IP address, network information, and other unique identifiers.
• Usage information: pages viewed, products browsed, links clicked, cart activity, website navigation, and interactions with our services.
• Marketing information: email or SMS preferences, promotional engagement, and interactions with our advertising or marketing campaigns.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you create an account, place an order, contact us, submit a form, sign up for marketing, or otherwise provide information.
• Automatically through our website, including through cookies, pixels, analytics tools, and similar technologies.
• From Shopify and other service providers that help us operate our store.
• From business, marketing, advertising, analytics, fulfillment, payment, fraud prevention, or customer support partners.

How We Use Your Personal Information

We use personal information for the following purposes:

To Provide, Tailor, and Improve Our Services

We use your personal information to operate our website, process payments, fulfill orders, arrange shipping, manage returns and exchanges, maintain your account, remember preferences, enable product reviews, recommend products, and provide a customized shopping experience.

To Process Orders, Returns, and Exchanges

We use order and customer information to process purchases, deliver products, support our 60-day Love It or Return It policy where applicable, manage return requests, issue refunds, and assist with customer service questions.

Marketing and Advertising

We may use your personal information to send marketing, advertising, and promotional communications by email, SMS, or other channels where permitted by law. We may also show you online advertisements based on products you viewed, purchased, added to cart, or interacted with on our website.

Security and Fraud Prevention

We use personal information to provide a secure shopping experience, authenticate accounts, detect fraud, investigate suspicious activity, protect our website, and prevent unauthorized transactions.

Communicating With You

We use your personal information to respond to inquiries, provide customer support, send order updates, answer product questions, and maintain our relationship with you.

Legal and Compliance Purposes

We may use your personal information to comply with applicable laws, respond to valid legal process, resolve disputes, enforce our policies, maintain business records, and protect our rights or the rights of others.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business, operational, legal, and ecommerce purposes. These third parties may include:

• Shopify, which hosts and powers our ecommerce store.
• Payment processors and fraud prevention providers.
• Shipping, fulfillment, and delivery partners.
• Email, SMS, marketing, and advertising platforms.
• Analytics, data, and website performance providers.
• Customer support and technology service providers.
• Professional advisors, legal authorities, or compliance partners where required.
• Business successors in connection with a merger, sale, restructuring, acquisition, or similar transaction.

Relationship With Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our website in order to provide and improve the ecommerce services we use.

Information you submit through our store may be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the services.

We may also use certain Shopify features that help protect, grow, and improve our business. These features may use information from your interactions with our store, with other merchants, and with Shopify. In some cases, Shopify may be responsible for processing your personal information for these purposes.

To learn more about how Shopify uses personal information, you may visit Shopify’s consumer privacy resources at https://privacy.shopify.com/en.

Cookies, Tracking, Analytics, and Advertising

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our store, improve performance, support analytics, and provide more relevant advertising.

These technologies may collect information about your device, browser, IP address, pages viewed, products browsed, shopping cart activity, purchases, and interactions with our website or advertisements.

We may use tools such as Shopify analytics, advertising pixels, Google services, Meta services, or similar ecommerce and marketing technologies to measure website activity and support advertising.

Email and SMS Marketing

If you sign up for email or SMS marketing, we may send you product updates, promotions, special offers, event information, and other brand communications.

You can opt out of promotional emails at any time by using the unsubscribe link included in our emails. For SMS marketing, you may opt out by following the instructions provided in the message, such as replying STOP where applicable.

Even if you opt out of marketing communications, we may still send you non-promotional messages, such as order confirmations, shipping updates, account notices, return updates, or customer service responses.

Third-Party Websites and Links

Our website may contain links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy policies, security practices, and terms.

We are not responsible for the privacy, security, accuracy, or content of third-party websites or platforms.

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children under 13 or from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us so we can take appropriate steps to delete the information.

We do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms may be defined by applicable privacy laws.

Security and Retention

We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee perfect security.

We retain personal information for as long as necessary to provide our services, maintain your account, fulfill orders, process returns or exchanges, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Right to access or know: You may request access to personal information we hold about you.
• Right to delete: You may request that we delete personal information we maintain about you.
• Right to correct: You may request that we correct inaccurate personal information.
• Right of portability: You may request a copy of your personal information in a portable format.
• Right to opt out: You may opt out of certain sales, sharing, targeted advertising, or similar uses, depending on applicable law.
• Right to withdraw consent: Where we rely on consent, you may withdraw that consent.
• Right to appeal: Where required by law, you may appeal a decision we make regarding your privacy request.

To exercise privacy rights, please contact us at joy@4joysports.com or use our Data Sharing Opt-Out Form.

We may need to verify your identity before processing a request, as permitted or required by law. You may also designate an authorized agent to submit a request on your behalf where permitted by applicable law.

We will not discriminate against you for exercising your privacy rights.

Global Privacy Control and Do Not Track

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will treat this as a request to opt out for the device and browser you use to visit our website. If we are able to associate the device sending the signal with a Shopify account, we may apply the opt-out request to that account as well.

Other than Global Privacy Control, we do not currently recognize other “Do Not Track” signals that may be sent from your browser or device.

U.S. State Privacy Rights

Residents of certain U.S. states, including California and other states with consumer privacy laws, may have additional rights related to access, deletion, correction, portability, opt-out of targeted advertising, opt-out of sale or sharing, and appeal of privacy decisions.

To submit a privacy request, please contact us at joy@4joysports.com or use our Data Sharing Opt-Out Form.

UK and European Privacy Rights

If you reside in the United Kingdom or European Economic Area, you may have additional rights under applicable privacy laws, including the right to object to certain processing, restrict processing, access personal information, request deletion or correction, receive a copy of your information, and withdraw consent where consent is the legal basis for processing.

You may also have the right to lodge a complaint with your local data protection authority.

Complaints

If you have a complaint about how we process your personal information, please contact us at joy@4joysports.com. Depending on where you live, you may have the right to appeal our decision or submit a complaint to your local privacy or data protection authority.

International Transfers

We may transfer, store, and process personal information outside the country where you live, including in the United States or other countries where Shopify, our service providers, or our business partners operate.

If we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms where required, such as Standard Contractual Clauses or other lawful transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or business operations.

When we update this Privacy Policy, we will post the revised version on this page and update the “Last Updated” date. Where required by law, we will provide additional notice.