At 4Joy, we are committed to making a positive impact by supporting causes that matter to us all. Currently, we proudly donate a portion of our revenue to the following four organizations:

1. Ovarian Cancer Research Alliance ([OCRA](https://ocrahope.org/about/))

2. Breast Cancer Research Foundation ([BCRF](https://www.bcrf.org/))

3. American Cancer Society ([ACS](https://www.cancer.org/))

4. Cure Alzheimer’s Fund ([CAF](https://curealz.org/))

Join us in contributing to these noble causes through every purchase, and together, let's find a cure with Joy.

Yes! Our paddles are USA Pickleball Approved. Having gone through rigorous testing of the USAP 4Joy Premio Series and AMP4 Series is approved for Tournament play.

Designed with love and joy in Connecticut by a passionate player along with a team of manufacturing experts. Our products are meticulously crafted and manufactured in Asia to ensure the highest quality standards.

In fact, 4Joy's paddles are manufactured in the same factory as many of the top professional pickleball paddle brands. We take pride in bringing you top-tier paddles that seamlessly blend American design ingenuity with global craftsmanship.

We want you to love your paddle and your satisfaction matters to us — our return policy is here to give you peace of mind when ordering from 4Joy.

For orders placed through 4joypaddles.com, we offer a 60-day return window from the date of delivery. If you’re not completely satisfied, you may return or exchange your paddle with ease.

✅ What You Need to Know

1. Satisfaction Guarantee
   We proudly stand behind every 4Joy paddle. If it doesn’t meet your expectations, let us know — your satisfaction is our priority.
2. Return & Exchange Window
   You have 60 days from the date of delivery to request a return or exchange.
3. Condition for Returns
   All returns must include:

• The original paddle
• All original packaging and accessories
• A valid proof of purchase (receipt or order confirmation)

1. How to Start Your Return
   Please reach out to our Customer Service Team to begin your return, exchange, or refund request. We'll walk you through the process.

💳 Refund Details

• Once we receive your return, you’ll receive a confirmation email.
• Refunds are typically processed within 7 business days, often sooner.
• Refunds will be issued to the original method of payment.
• Gift card purchases will be refunded as store credit.
• Returns for refund will be for the full purchase amount, minus shipping costs.

We may ask a few brief questions about your return — not to give you a hard time, but simply to learn how we can improve.We want you to love your paddle — and we're here to make things right if you don’t.

🛡️ 4Joy Limited Warranty (FAQ)

Q: How long is the warranty valid?

Our paddles are covered by a 6-month limited warranty from the date of delivery, valid in the U.S. and Canada.

Q: What does the warranty cover?

We cover any manufacturer defects in materials or workmanship under normal, intended use. This includes:

• Major structural defects
• Craftsmanship issues

Q: Who is the warranty for?

The warranty is non-transferable and only valid for the original purchaser. Paddles won in promotions or giveaways are not eligible.

Q: What’s not covered?

Our warranty does not cover:

• Normal wear and tear
• Accidental damage, abuse, or neglect
• Graphics fading or chipping
• Modifications or unauthorized repairs
• Items bought secondhand or from unauthorized sellers
• Damage from shipping once delivery is accepted

(Still reach out — we’ll always do our best to help.)

Q: How do I file a warranty claim?

1. Contact Us page and submit a support request
   
2. Include your name, contact info, order number or receipt, and a short description of the issue
   
3. We may request photos and proof of purchase
   

Q: Do I have to pay for return shipping?

No. If your claim is approved, 4Joy covers return shipping costs.

Q: What happens after I file a claim?

If the issue falls under warranty, you can choose between:

• free replacement
  
• full refund

The durability of your 4Joy Paddle hinges on proper care.

Avoid leaving your paddle in excessively hot or cold environments for extended periods.

Typically, paddles last between 6 months to five years depending on how often and vigorously you play, with the average being around one year.

As a general guideline, plan on replacing your paddle every one to two years for optimal performance.

To reach our dedicated Customer Support team, simply follow this Contact. We are here to assist you and address any inquiries or concerns you may have. Our new chat feature is also useful to answer any questions you may have.